Curiositora Refunds and Cancellations

This Policy explains payments, order and subscription cancellation, and our no-refunds policy for Curiositora online learning services, operated by INNOVATOR HUZSAM (SMC-PRIVATE) LIMITED. We encourage you to explore the three-day Skill-Path trial before choosing a paid plan.

Free trial and monthly billing

The Skill-Path trial does not require a payment card and does not charge automatically. To continue after the trial, select a paid plan and complete payment through a supported option.

Once you activate a monthly subscription and authorise recurring payment, it is charged automatically each month until you cancel. The amount, billing period and renewal terms are shown before payment.

Cancelling your subscription

You may cancel your plan at any time. Open Billing, choose Stop monthly renewal and confirm cancellation. If you cannot access your account or need help, email info@curiositora.com from your account email with the subject Subscription cancellation before your next renewal date.

Cancellation stops future recurring charges. Your plan access continues throughout the remainder of the current paid monthly billing period and ends on your paid-through date. Cancelling mid-period does not remove access immediately and does not delete your learning progress, scores or issued certificates.

Your billing page shows when cancellation is awaiting payment-provider confirmation and when renewal has stopped. If you requested cancellation before renewal but are charged again, contact us with your request and payment references so we can investigate and correct any billing error.

No refunds

Subscription purchases are non-refundable. We do not provide full or partial refunds for the current billing period, including unused days, mid-period cancellation, a change of mind, dissatisfaction or choosing not to use the service. Cancelling your plan prevents future recurring charges and preserves access until the paid period ends.

This policy does not exclude rights or remedies required by applicable law. Duplicate, incorrect or unauthorised charges should be reported to info@curiositora.com for investigation and any correction required by law.

Order cancellation and delivery

Our services are delivered digitally; no physical shipping, returns or exchanges apply. You can leave checkout before completing payment without starting a paid plan. After a subscription payment is completed, cancellation applies to future renewals and access continues through the paid period as explained above.

Support and complaints

For cancellation help, billing errors or service complaints, email info@curiositora.com with your account email, payment reference if relevant, and a description of the issue. Our Complaints Handling Policy explains how we investigate and respond.